All products purchased from our website come with a one-year warranty for standard repairs for manufacturing issues. We try to be reasonable about what falls within the warranty.
Our jewelry is hand-crafted and we do quality control on every piece. If you have an issue with your piece simply send us an email with your order number and the issue you're having and we'll do our best to come to a solution. Photos and videos are always helpful for us to determine the best course of action and whether the issue falls within our standard warranty.
Standard repairs include things like snapped chains, broken earring posts & clasps.
Complimentary cleaning and polishing is available on all solid items for clients in Vancouver; shipping costs may apply.
We do not offer a warranty on plating, as our plating is tested to meet a minimum thickness of 2.5 microns. Plating wearing off early is usually due to usage (contact with water, chemicals, etc) and personal skin chemistry. Re-plating will rarely solve the issue. If you have issues with plating wearing off early please let us know and we will do our best to help.