Questions? Let's work through them together. Browse our frequently asked questions below, or email info@karayoo.com with more specific inquiries.

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General Inquiries

Does Kara Yoo have a storefront?

We do not have a storefront. Although we hope to in the future, stay tuned!

Occasionally, we host in person pop-ups—subscribe to our newsletter and follow us on social media for event updates.

Where can I shop Kara Yoo in person?

You can find selected Kara Yoo pieces at your local boutiques. Please check our stockist page to find one near you.

We do not accept walk-ins at our office. However, you can book a in person shopping appointment with us via our email info@karayoo.com.

Does Kara Yoo offer payment plans?

We currently do not offer payment plans.

Is Kara Yoo jewelry sustainable?

We are an earth conscious brand. If you want to learn more about our sustainability practices please visit our sustainability page.

I emailed but I haven't gotten a response yet.

Our studio operates from Monday to Friday. Emails are answered within 48 hrs in chronological order.

Since our team is small, when email inquires are at a higher volume our email correspondence may be slower. Please refrain from sending multiple follow up emails, as your email will be pushed to the bottom of our queue once a follow up email has been sent.


Can I pick up my order? When will the order be ready?

Yes you can pick up your order from our office. Please select local pick up as your shipping method during checkout.

We are located in Mount Pleasant, Vancouver. Our pick up hours are Mon-Fri, 9am-4pm.

Item availability might vary, especially for made-to-order items. Normally, your order will be ready within 3-5 business days.

Once your order is ready we will email you for pick up appointment details. If you need your order urgently, please email our team at info@karayoo.com, we will try our best to help you out!

How can I track my order?

If you have not received a shipping confirmation, it means our team is still working on the production of the item(s) you ordered.

If you need the order by a certain time and you have not received a confirmation after our processing time, please feel free to reach out to our team.

Can I preorder an out of stock item?

Yes! If an item is out of stock please reach out to our team at info@karayoo.com for preorder or inquire about the restock date.

Do you offer gift wrapping? Can I get a gift receipt?

Yes we can gift wrap your purchase.

Please make a note at checkout to let us know you would like the item(s) to be gift wrapped.

We do not offer a gift receipt, but the packing slip in your order does not include prices. If the receiver would like to exchange or return the item(s) they can get in touch with us by providing the order number on the packing slip.

How can I redeem my gift card?

You can enter your gift card code during checkout in the discount code section. :)

Can I cancel or change my order?

Orders are eligible for cancellation within 48 hours of placing the order if the shipment has not been processed.

Made-to-order items are not eligible for cancellation. Please email us to cancel your order.

Made To Order

What is considered a made to order item?

Made to order items include any items requested in a custom length or size and solid gold items. We also will note in the product descriptions if the item is made-to-order.

How long will it take?

The production time will vary depending on material availability and how busy our production line is. It will usually take from 2 to 4 weeks of production time.

Can you alter an existing product for me?

Yes, we are able to offer different size and length for existing products. A custom fee may apply and some items may not be eligible for alteration. Please email our team at info@karayoo.com.

Jewelry Care & Materials

Where is Kara Yoo jewelry made?

80% of our jewelry is produced and finished by our production team in Vancouver, Canada. We also have some manufacturers in Spain, Thailand, and China to help us produce some styles.

What materials does Kara Yoo use in their jewelry?

We use 925 sterling silver, nickel-free bronze, gold-fill, and 14K yellow gold. Our pearls and gemstones are all genuine. Visit our materials page for more details.

Is Kara Yoo jewelry hypoallergenic?

Yes, our jewelry is hypoallergenic. We use nickel-free and anti tarnished plating on gold plated items along with 925 sterling silver and nickel-free bronze.

How should I care for my jewelry?

We make jewelry that is made to last. For the longevity of your jewelry, we do not recommend wearing it while showering, exercising, or swimming. Please read our material care page to learn more.


What length do you offer in necklaces and bracelets?

Our necklace lengths range from 14" to 20".

Bracelets rangle from 6.25" to 7".

Each necklace/bracelet has its own length that we thoughtfully designed. If you prefer a different length or size, please email info@karayoo.com. A custom sizing fee may apply.

Privacy Policy

Kara Yoo Jewelry only uses your personal information for your order. We will only email you about your order or to send you periodic newsletter if subscribed. We never sell or release your information to a third party.