Shipping

Canada and USA - Free shipping!

Australia, Japan, Europe, Mexico - $10 shipping on most orders. Free shipping on orders over $150. 

Rest of world - Please check prices upon checkout. If the price is too high, message us and we'll get you a custom quote. 

*Parcels ship from Vancouver, Canada.

To Canada:

Canada Post, Expedited Parcel, Full Tracking Included - 2-12 estimated business days. 

To USA:

USPS, First-Class Mail, Full Tracking Included, 3-5 estimated business days.

International:

Shipper/ Carrier varies depending on Country it is being shipped to, Full Tracking Included, 7-14 estimated business days.

We offer free pickups at our Vancouver, Canada studio. Once your order has been fulfilled, you will receive an email with a link to schedule an appointment for pickup.

Your order will begin processing the next business day after ordering. Add 2-4 business days for fulfillment, in addition to shipping time. If an item is not in stock, your order may take longer than usual to fulfill. 

Fine Jewelry OrdersPlease note that most fine jewelry is made-to-order, which means that your piece will be specially made for you once your order is placed! Fine jewelry orders typically take 2-3 weeks to fulfill. Please inquire for an ETA, if you’d like.

Shipments to USA - There should be no duties as set out by CUSMA (Canada US Mexico Agreement). Local taxes may be charged on your order.

Shipments to EuropeThere should be no duties as set out by CETA (Comprehensive and Economic Trade Agreement). Local taxes may be charged on your order.

Shipments to Rest of WorldYour order may be subject to duties and local taxes. Please click here to calculate duties you may need to pay. Select "Canada" in the "From" drop down menu. Select the shipping destination in the "To" menu. Select "jewelry" in the "Category" menu. Enter the value of your order not including shipping costs - don't forget to  select the correct currency. Click on "Calculate" - you will need to enter in your email address. The duty calculation will appear immediately after. Please note that this is a guide only.

Duties are typically about 10%. 

Please note that we are not responsible for any charges relating to duties and taxes. 

Kara Yoo is not responsible for any lost or stolen parcels. We have no control over shipments once they are in the hands of the shipping carrier. 

Please contact the shipping carrier to verify the status of your shipment. 

Contact us if you suspect your parcel is lost or stolen, and we will try our best to submit a claim to the shipping carrier for an insurance claim. 

 If an order is refused or not picked up by the customer in time and is returned to Kara Yoo by the shipping carrier, only the cost of the items will be refunded, less any shipping costs incurred from the return shipment. 

Free 14-day returns within North America for unworn, and undamaged jewelry in original packaging. Jewelry must be shipped back to us with original jewelry box. We prefer if you use our original shipping box as well. Please contact us for a shipping label.

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