FAQs NEW

Pickups are by appointment only.

Click here to schedule a pickup.

All orders over $100 USD before taxes qualify for free shipping within Canada and the US.

Orders begin processing the next business day after you order.

Many of our items are made-to-order, so fulfillment normally takes 2-5 business days, in addition to shipping time. Some items have longer fulfillment times, please check the individual product pages.

All orders under $100 usd are subject to shipping charges. Free shipping is included in orders over $100 usd.

We ship orders via Canada Post.

"Expedited" Shipping - Flat Rate of $10
> Comes with a Tracking Number
> Local (Vancouver) - 1 day
> Regional (BC, AB, SK, MB, NW Ontario) - 1 to 3 days
> National (ON, QC, NS, NB, PE, NL) - 2 to 7 days

"Xpresspost" Shipping - $10 to $14 depending on location
> Local (Vancouver) - next day
> Regional (BC, AB, SK, MB, NW Ontario) - next day (some exceptions may apply)
> National (ON, QC, NS, NB, PE, NL) - 2 days

IMPORTANT: Add 2-5 days for fulfillment, in addition to shipping time. Most of our items are made-to-order, so it takes time! If an item is not in stock, your order may take longer than usual to fulfill.

All orders under $100 usd are subject to shipping charges.

We use Canada Post and USPS shipping services. Once your shipments enters the US, USPS is used. Please check both website for tracking estimates.

"Tracked Packet" Shipping - Flat Rate of $10
> Comes with a Tracking Number
> Approximately 4-7 days without delays at customs

"Xpress" Shipping - Flat Rate of $25
> Comes with a Tracking Number
> Approximately 4-7 days without delays at customs

All taxes are the responsibility of the customer. All Kara Yoo jewelry is made in Canada, and falls under NAFTA so no duties should be added; however, you may need to pay for local taxes on the shipment! Please note that international shipments are subject to customs which can delay the shipment.

IMPORTANT: Add 2-5 days for fulfillment, in addition to shipping time. Most of our items are made-to-order, so it takes time! If an item is not in stock, your order may take longer than usual to fulfill.

All taxes and duties are the responsibility of the customer. Please note that international shipments are subject to customs which can delay the shipment up to 1 month.

Please track your parcel for updates. If you did not purchase tracked shipping, unfortunately there is no way of verifying the status of your parcel. Kara Yoo is not responsible for any lost or stolen parcels. We have no control over shipments once they are in the hands of the shipping carrier.

ASIA

"Small Packet Air" Shipping - $25 > NO tracking number > Approximately 6-10 days without delays at customs

"Tracked Packet" - $68 > Comes with a tracking number > Approximately 6-10 days without delays at customs

EUROPE

"Small Packet Air" Shipping - $20 > NO tracking number > Approximately 6-10 days without delays at customs

"Tracked Packet" - $38 > Comes with a tracking number > Approximately 6-10 days without delays at customs

REST OF WORLD

"Small Packet Air" Shipping - $22 > NO tracking number > Approximately 6-10 days without delays at customs

"Tracked Packet" - $44 > Comes with a tracking number > Approximately 6-10 days without delays at customs

Shipments to USA

Our products are made in Canada, so there should be no duties as set out by NAFTA (North American Free Trade Agreement). Local taxes may be charged on your order.

Shipments to Europe

Our products are made in Canada, so there should be no duties as set out by CETA (Comprehensive and Economic Trade Agreement). Local taxes may be charged on your order.

Shipments to Rest of World

Your order may be subject to duties and local taxes. Please click here to calculate duties you may need to pay. Select "Canada" in the "From" drop down menu. Select the shipping destination in the "To" menu. Select "jewelry" in the "Category" menu. Enter the value of your order not including shipping costs - don't forget to select the correct currency. Click on "Calculate" - you will need to enter in your email address. The duty calculation will appear immediately after. Please note that this is a guide only.

Duties are typically about 10%.

Please note that we are not responsible for any charges relating to duties and taxes.

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