LAST DAY FOR HOLIDAY ORDERS
To Canada - To receive your order before Christmas, please order by the following dates:
Sunday Dec. 11 - Expedited Shipping
Monday Dec. 19 - Xpress Shipping
To USA - We cannot guarantee you will receive your order in time for Christmas as there could be delays at customs. Usually parcels take 4-5 business days if there are no issues at customs.
Our last shipment before the New Year will go out on Thursday, December 22!
Happy Holidays! Kara Yoo jewelry staff and makers will be away from the studio from December 23 - January 3. Orders may be placed; however, they will not ship out until January 3, 2017 (pending stock availability).
All prices quoted are in Canadian dollars.
Canadian orders will be subject to the following taxes: BC 12%, Ontario 13%, Nova Scotia 15%, Newfoundland & Labrador 13%, P.E.I. 13%, New Brunswick 13%.
No taxes will be added to American or International orders; however any issues relating to duties and admissions will be the responsibility of the buyer.
Methods of Payment
Payments are processed securely through our website or though PayPal. Payments can be made with VISA, Mastercard, American Express and PayPal.
Invoices are never included in the shipment; however, on USA and International Orders, the declared value of goods is printed on the shipping label.
What's Included in Your Package?
Individually boxed jewelry item (unless otherwise noted in the "Comments" section upon checkout), packing slip (no prices stated) and care card.
Fine Jewelry Orders: Please note that ALL fine jewelry is made-to-order, which means that your piece will be specially made once your order is placed! Fine jewelry orders typically take 2-3 weeks to fulfill. Please inquire for an ETA, if you’d like.
All Other Jewelry: We typically carry stock of all of our other items, so your order should be fulfilled and shipped within 1-3 business days (Monday - Friday). Orders ship on Tuesday's and Thursday's. Orders placed on Tuesday's and Thursday's before 8am PST generally ship out same day.
Please note that the item you order may be out of stock. You can still purchase it; however, it may take approximately 1-3 weeks to make. We will send you an email to let you know if any items are out-of-stock.
All sale items are final. If you are not happy with your regular-priced purchase, you may exchange the item(s) within 7 business days of its arrival. Item(s) must be returned in original, unused condition. Returns are subject to shipping charges. Please note that we cannot refund shipping charges on returned items. Please email email@example.com prior to returning any items.
Fine Jewelry Collection - As these pieces are made-to-order, we do not offer any refunds or exchanges.
Please be assured that your credit card information is never stored on our servers and we do not keep permanent records of your credit card information on file. Upon checking-out, you will be on a secured server that uses Secure Socket Layer encryption, which protects sensitive information on the web and creates a safe online shopping experience.